Over the past few days, numerous television viewers in Villa Clara have reported difficulties tuning in to standard digital television following a technical failure in the new Chinese-made transmitter installed in the province. After several tests and adjustments, Radio Cuba authorities announced a new measure to alleviate the situation.
The problem, which began in the early hours of Tuesday, provoked The partial loss of signal in Santa Clara and other nearby municipalities. The initial plan was to reprogram the set-top boxes to channel 32, but this frequency failed to provide stable and uniform coverage throughout the area.
From now on, and on a provisional basis, television viewers will have to reconfigure their equipment to tune in to channel 13, reported the director of Radio Cuba in Villa Clara, Alfredo Cárdenas, in statements collected by Radio Progreso and CMHW.
Return to Channel 13 as a temporary measure
Cárdenas explained that the change will allow recupThe standard digital television signal was interrupted while the diagnostic process for the faulty transmitter continues. It was noted that technicians are working alongside local specialists to maintain service stability until representatives from the foreign provider arrive.
The official insisted that the affected equipment is under warranty and that its final repair will depend on the presence of the manufacturer's technicians, whose visit to the province is expected soon.
Reprogram the decoder boxes again
Authorities recommended that users reconfigure their set-top boxes to receive channel 13, where they can watch standard digital television programs. At the same time, channel 32 will revert to being used exclusively for high-definition broadcasts.
The restoration of Channel 13 will partially normalize the signal in municipalities where the previous change had not yielded satisfactory results. Among the most affected areas were parts of Santa Clara, Ranchuelo, Camajuaní, and Placetas.
Transmitter under warranty and source of the fault
The transmitter, donated by China and installed last October, was part of the technological modernization program for the Cuban television network. However, shortly after its commissioning, malfunctions began, leaving a significant portion of the audience without a signal.
“We insist that the transmitter is under warranty and its repair will only be possible with the presence of the technology providers,” Cárdenas reiterated. Meanwhile, Radio Cuba maintains open communication channels to report any changes or improvements to the service.